Delivery on time, as used by Amazon as a prime customer. But: The Little Grill original box came in a huge box with no additional padding by mail. When assembling Also chipping disclosed because of various metal parts. The final straw was a bent in to grill. As such things can happen, do not open up to me. I have the grill yet fully assembled for a planned celebration and still use it. In my notes on packaging and shipping, unfortunately no one has responded.