Clear purchase recommendation, good service

In general, I must mention that the selection of aquatic plants were very diverse, so that even large aquariums are served copious.
Since these are perishable goods, you will repeatedly occur undesirable conditions, as was the case with me.
After delivery, the plants were cold, but still looked OK. The instructions have been followed as described.
Unfortunately, I could see the same after a few days that the plants are gradually died. Finally, on the total number were perhaps left still 1/5 that mostly also had damage. (Probably the plants had gotten frost during delivery)
Understandably, you are very angry in such a case. First I wanted to complete the deal for me to cast my vote in accordance with the states.
Then I decided, but still take contact with the seller, because a negative customer review can make a difference to the business.
The seller is kindly come to meet immediately and has replaced all my plants with new ones.
Here the seller definitely deserves high praise for the quick and easy processing of the complaint.