Customer service and product SUPER !!

Customer service and product SUPER !!

Wiko DARKMOON Smartphone (11.9 cm (4.7 inch) touchscreen, 1.3 GHz, quad-core, dual-SIM, 1 GB RAM, 8 megapixel camera, 5 megapixel front camera, 4GB internal memory, Android 4.2) dark blue (Electronics)

Customer Review

THE DEVICE:

You will receive this mobile phone in an attractive package. Very useful the supplied adapter simcards are what fit for Micro- and Minisimkarten. The other facilities can be found in each product description. Everything was delivered made a high-quality impression.

Particularly positive:

+ The housing. The phone makes a high impression, despite its light weight. The side buttons are well installed, it wobbles nothing. The gaps are processed accurately and the aluminum back feels good in the hand.

+ The display makes any iPhone / Samsung / HTC competition. The colors are vivid, the font crisp and the pixel density of the size more than adequate. The brightness fits. Overall a very successful display.

+ The processor and memory of Android-operation, video playback (HD) and the occasional play grown completely. It is not a supercomputer, but does everything it is fast and fluid.

+ Dual SIM working properly. You can for example SIM for data traffic and set another for telephony.

+ Voice quality and sound is by the "great" competitor in anything.

+ I am an amateur photographer and appreciate image quality. The camera fires in daylight on well characterized to blur a crisp sharpness without details. The colors are vivid but still realistically. Some compact cameras provide far poorer images. The front kamere is OK. The lighting is dim, the quality diminishes course, other phones can, however not much better. Lightning is okay.

+ The battery lasts super. Use Wi-Fi much, WhatsApp and email update. One and a half days since battery are loose inside. Games are operated, however, the juice goes out relatively quickly.

Something negative:

- Battery is not removable.

- The touch response sometimes appears not as accurate as with the competition. However, in everyday life hardly noticeable.

- Again confirm the pre-installed apps space.

CUSTOMER SERVICE:
Nevertheless occurred while unit after six months a malfunction. The battery pack is why, the unit went out and could no longer turn on. Whether this was on the unit or a vibration to be seen. I sent the unit to guarantee application (2 years). In just two weeks I got a brand new replacement unit, no questions asked, no cost, no bitching. Exemplary.

CONCLUSION:
A great device for fair money is right where the customer service. Never again will I 500+ EUR for a smartphone flagship issue which has no more Germans in the end. My girlfriend and some colleagues have ours now worried, so far without any defect and to the full satisfaction.

Keep up WIKO !!

3 stars not worth the 5 ... Rank: 3/5
July 4
Fully consistent Case Rank: 5/5
November 30
shame! 48 Rank: 2/5
February 20
Little happy girl, happy Mamie Rank: 5/5
February 23

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