This toaster fulfills its function very well, and in addition to being powerful, it's beautiful! I love its sleek design in brushed stainless steel. The bread is toasted uniformly, I use very thin slices but they do not fall on the side of "rails" which was the problem of my previous toaster. Indeed, the surface is hot but with some precautions, easily avoided getting burned. I often use a bamboo clip. For cons, I'm a little less fan of the blue button illumination but it is just a detail given the quality of this device.