Because the suction cup of the first delivered holder was not to be attached to the disc, you have delivered a new holder. This can be fixed though, but usually that succeeds only after 3-4 failed attempts. The "arm" of the bracket is mE too long and not optimally shaped. This means that the Navi is positioned too high and affect the view of the road. The unfortunately defective original Navigon holder was shorter and shaped so that the navigation could be placed deeper .. The attachment has always worked perfectly. The company HR, I asked for advice, said that this support does not come from them and that they therefore do not feel responsible.