I have this insurance in good faith, the little sister of Ergo would do anything better than the mother bought. Warranty 5 months after the end of the 2-year-old gave the insured ironing station to the mind. After that I went to a Odissee between Ergo and direct your "professional" service RTS, probably repair the damage. Only with repeated emphasis I was ever sent a shipping label after only told me the insurance number did not exist and then "dead hand" played. The shipping was fast (via UPS - in this farce also the only service provider who has worked professionally) and the tracking list of RTS GmbH I could inquire about the state of repair. The next day, the iron was also edited and it was done so: 14:49 started repair, repair completed 14:49, 14:49 delivery created. Since it has a staff taken with the documentation probably not quite as accurate, I thought. However, I was glad that seemed finally completed after almost 3 weeks of the case. Now 1 1/2 weeks doing nothing. Even threats (board complaint, complaint with management) brought nothing. No one knew where the iron is, what condition it had etc. An absolutely incompetent store! Now that I have written again renewed my threat, register via email a lady: "We apologize for the inconvenience. From the part of ERGO Direkt can not be repaired with a purchase value of less than 150 units for economic reasons.
Here the customer the right to the current value is given equal. The data currently value refund, we have also been forwarded to your insurance company.
We ask you again sincerely apologize Of course, I am at your disposal for any further questions in person. "
What I conclude then insurance to 99.00 EUR from? And why is on the product page "your defective unit will be repaired either on site or picked up and sent back repaired." If the principle's not true? Apart from misleading promise of reimbursement Ergo Direct (100% in the 1st year ... Yeah, BY THE MANUFACTURER !!!) Conclusion, after more than a month fighting for something over 50 EUR I am now finished with the Ergo-daughter. Insure also here does not understand, but .... No, I'd write better not, we want to remain objective ...
