After four weeks, however, denied the power button from now on, like the service. After various firmware and driver updates, and a reset to factory settings was not successful it was clear that there is probably a hardware defect.
However, Dell in this device does not respond to support requests via email. The telephone hotline shall, after entering the unit number with the reference to the service hours directly on again. The behavior I could reproduce several times with the most diverse hotline numbers and definitely within the service times. Only when one says that one lands a general concern apparently in Eastern Europe. From there we went then however finally to the German customer. There they led then pick up the unit via UPS. Unfortunately you do not get a ticket number or the like to the operation after track.
UPS came also a day after the announced collection date and also to get even sometime from 08:00 - 18:00 clock. Was picked up the instrument then last Tuesday and I have been looking forward to the fast repair when my parents my office informed rushed the UPS has my Tablet returned again today. However, looking forward too early in the device packaging (packaging has not been used) was exactly nothing. There was also no tape or the like is used so that the probability is high that the tablet is slipped out somewhere along the shipping route.
I'm curious if I again reach someone at Dell and how now explains the number or even talking out because my mother has accepted the shipment. It remains definitely the unique feeling the Dell with these devices no emphasis on customer service. This was definitely the last device from Dell after the experience.
UPDATE: A day later, then came in a second delivery still the neatly packaged tablet. According Beizettel mainboard and battery has been replaced. But the disillusionment was not long in coming. When repairing the tablet has been reinstalled, it would in itself not a problem as I had before shipment tablet anyway reset. However, you now have 8.1 installed a common bare windows, destroying the Recovery partition. That I now have no way to bring the tablet to the factory settings and also for a new installation is missing me a medium.
On my ticket with respect to the empty boxes I even had someone answered the next day and want to take the. Meanwhile, however, to play dead man again and gives me no information as I now a recovery medium come.
Most recently, the Tablet Windows has brought updates which could not import clean and now it is already hanging for half an hour at the "changes are undone" in the boot screen ;-(
