In my case, the case has now been repaired for the second time, always in the same place. The fabric around the frayed spot on the zipper looks as if I had even made the repairs - an amateurish patchwork. Crumplers Customer Service is beneath contempt. No feedback, no refund of postage for hinschicken pocket. No idea why they refuse to replace, or refund. Crumplers full-bodied warranty promise so no need to dismiss it as simple marketing Rattle. I for one will ever buy in no case again a Crumpler Bag.