Cable not okay plugs, great service distribution in complaint

The cable itself is normal quality. Cross-section and transmission characteristics are probably the users satisfied. Negative is the quality of the plug for me. The outer conductor of sheet metal have bent quickly and therefore the seat of the plug was shaky. The metal cap of the inner conductor remained after repeated insertion into the socket of the subwoofer easily in the socket and the plug was to see a plastic pen. Since it does not have the contacts as "gilded" to praise. I soldered a higher quality connector.

Addendum to evaluate: the distribution cable Direct has offered a replacement and I quickly sent an identical replacement cable again. I have not unpacked the cable, but I find the reaction and execution of the company more than exemplary and accommodating.