The sales strategy envisages full well that each child can acquire a new base, or have to repair the old for expensive money. Really great is that if you do not live in the city and then with newborn and kith and kin, the base should take to repair. Before you have but only once the baby car seat to get back out of the base. Fun in the winter, with baby in her arms, searching tool, ... What I have cursed! Customer service seems to be a little overloaded, but still acceptable in time answered (e-mail contact). Unfortunately Dorel makes it as easy. You enter through a directly what the repairs will cost and ready. Never again. Can only advise against.