I discovered Nonviolent Communication (NVC) by chance and bought this book just out of curiosity. I did not think it would affect me as much. It opened my eyes to the fact that we are all conditioned to communicate so "unsuitable". I said that if we taught the children to school to communicate this way in the company would find completely transformed over the years. This book made me want to attend courses to integrate this way of communicating in my life and pass thereafter. If you hesitate to buy this book ... do not hesitate!