From: badgeart - Amazon Marketplace [mailto: [email protected] ]
Posted: Monday, 07 October 2013 15:24
To: Schachner Bruno
Subject: Re: Request Amazon customer mswien: damaged or defective items received (order: 304-2715314-7185160)
Order 304-2715314-7185160:
1 of Microsoft Office Professional 2010 (Product Key Card) [ASIN: B0017863Q4]
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correct such errors do not occur. that's what we have stated within the AZ request. and yes, we got right. the request by the client has been rejected, this is quite rare in Amazon before, confirming our view that we have been working here correctly. Every employee also noticed, when in a package or envelope, nothing should be included. this would be noticed immediately.
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I thought that with them such errors do not occur as they have assured me.
Yours sincerely
Dipl.-Ing. Bruno Schachner
Managing Partner
----- Original Message -----
From: badgeart - Amazon Marketplace [mailto: [email address removed]]
Posted: Monday, 07 October 2013 15:15
To: Schachner Bruno
Subject: Re: Request Amazon customer mswien: damaged or defective items received (order: 304-2715314-7185160)
Order 304-2715314-7185160:
1 of Microsoft Office Professional 2010 (Product Key Card) [ASIN: B0017863Q4]
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dear sir Schachner, unfortunately we are God in this case hands tied, this is unfortunately like that. we can rekla's after this term due to lack of parts never settle for the customer, unfortunately, that does not go. we had already repeated a similar case here at Amazon. in which case the guarantee AZ has given us right, since only after 23 days, a lack of supply has been reclaimed.
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Unfortunately, they have assigned to win a customer and retain at the chance.
Your treatment of a complaint is not suitable to calm an unhappy customer or even to vote positively.
Yours sincerely
Dipl.-Ing. Bruno Schachner
Managing Partner
----- Original Message -----
From: badgeart - Amazon Marketplace [mailto: [email address removed]]
Posted: Monday, 07 October 2013 13:42
To: Schachner Bruno
Subject: Re: Request Amazon customer mswien: damaged or defective items received (order: 304-2715314-7185160)
Order 304-2715314-7185160:
1 of Microsoft Office Professional 2010 (Product Key Card) [ASIN: B0017863Q4]
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Hello, unfortunately, they have misunderstood. we are not talking about mistakes freely, but we can not guarantee free of meaningless shows, we can rule out this proven. also no one of our staff will be subject to a deception of some kind, even this was unfortunately misunderstood. as a business customer, you should, however, just as we also be well informed about the fact that a supply of goods must be inspected immediately after delivery for completeness. this obligation they have not complied. thus forfeited for us all claims arising from a possible complaint against the DHL, precisely because then only can be DHL responsible for ensuring that the goods have been delivered unvo9llständig.
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I have already written that the packet has arrived at us. But I have found when you open that besides the return slip and a score sheet no goods were included. That was also the reason for my complaint.
Once can happen any errors when sending to them according to their help desk (they are so worldwide as the only company to be flawlessness in availing) I, the customer, am now the victims who has indeed paid about 200, do not get the goods and of the Lady helpdesk will reklamierender suspected as inbetrügerischer intention.
You can imagine how many times I'm going to take even via Amazon or directly their services.
Yours sincerely
Dipl.-Ing. Bruno Schachner
Managing Partner
----- Original Message -----
From: badgeart - Amazon Marketplace [mailto: [email address removed]]
Posted: Monday, 07 October 2013 12:52
To: Schachner Bruno
Subject: Re: Request Amazon customer mswien: damaged or defective items received (order: 304-2715314-7185160)
Order 304-2715314-7185160:
1 of Microsoft Office Professional 2010 (Product Key Card) [ASIN: B0017863Q4]
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Dear Customer,
we called again at DHL and a so-called Mr. Radics has accepted the shipment.
Thanks
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The package was intact and had besides the cited papers no other content.
Ask for information about further procedure.
Can you give us the registration code (Productkey - the 25-celled alternate combination of letters and numbers) send sent by them (supposedly?) By email or post?
Yours sincerely
Dipl.-Ing. Bruno Schachner
Managing Partner
----- Original Message -----
From: badgeart - Amazon Marketplace [mailto: [email address removed]]
Posted: Friday, 04 October 2013 17:51
To: Schachner Bruno
Subject: Re: Request Amazon customer mswien: damaged or defective items received (order: 304-2715314-7185160)
Order 304-2715314-7185160:
1 of Microsoft Office Professional 2010 (Product Key Card) [ASIN: B0017863Q4]
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Hello, the goods supplied by us in principle with content. Thus, may be responsible for ensuring that this possibly arrived damaged in the mail the package only the DHL. If the parcel is damaged? We can ausshcließen that we have shipped an empty package to you. MfG
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Order 304-2715314-7185160:
1 of Microsoft Office Professional 2010 (Product Key Card) [ASIN: B0017863Q4]
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The package has arrived, however, contained only a return form and an evaluation form.
I am only now that I was from 10.09.2013 to 03.10.2013 not in the company.
