Regarding stepladder consistent with the description. Lightweight, seems solid and 13 cm steps are significant ++++. Perfect. Regarding transport if at the stroke of 9 am receiving a phone call from your carrier server then you get out of the shower and tempered are not fully operational, the extension number to which you will be given is not well Sure, a telephone number to call, but the number of your package. It allows you to log on its website to schedule an appointment for delivery. The trouble is that few people-and certainly not me - out of the shower and something to write that while we can do it again No. 2 by entering the phone, it m ' it was impossible to note. I expected to receive an email giving me any useful precision ... Nothing. It only remained to call the carrier and take the ball with Mrs. machine blablater inflating its sales pitch that slipping away, but classic, style 'all our lines are busy, you'll be connected with a counselor in ... 2 minutes'. Important them ... They mark a pause in the sentence. They suggest that Lady Blabla conducts scientific calculations to assess your waiting time. At the end of a ten minutes spent dune irritating music company interrupted by the "Dame to blablater" mindiquant still getting my waiting time was '...' 2 minutes (we'll have to see the expression of minutes dentist! ), I had a counselor online. Phew! Finally, a being who speaks in people (or ... meat or flesh and bones as you want) 'with which it was possible to explain. Subsequently passed without problem.