Steer clear of this provider. I found the toaster first very practical, after 7 months then came the rude awakening. If the toaster the outer heating elements no longer go on, so it is no longer possible to toast toast on both sides. The customer service of electronics Star / Klarstein apologizes not even for the defective unit also blocks more from any approval or warranty, because the product is older than 6 months and the customer must prove that the defect already existed at the purchase. An opening of the unit for the investigation and assessment is denied but on repeated request for comment. Poor product quality and incredibly unfriendly customer service, not worthy of the name in the approach. Can all just guessing, to keep your hands away from products of this company (electronics-Star / Klarstein / Chal-Tec GmbH). At Google and also in the Amazon reviews, numerous similar cases found with this provider (Hifi-Tower / Klarstein / Chal-Tec GmbH). Unfortunately, I have only now and not seen this before buying.