1 / This is the second external hard drive that I buy on your site along with a protective cover, the discs being sold by Computer Shoppe EU, the covers by you. I never get the warranty of the hard drive, and I just learned that you are not able to send them to me. It is quite unfortunate for these two purchases, and therefore I wonder. Is it that I will continue to go through your platform, if I am not receiving guarantees of purchased materials? 2 / I have not found a place where you write on your site, for a claim ... What? 3 / It is with great difficulty that I found the "right" phone number where we can contact you on another website ..; since it no longer is not shown on your site ... I believe. Remaining waiting to hear from you on these points. Sincerely.