My first ordered coffee by Melitta held the coffee in the thermos short warm.Ich complaining renounced Ersatz.Nach endless time and several phone calls (you could not even think concretely provide information, I was put off again and again) came a new Maschine.Ich had pointed out in my letter that I did not want a replacement, but my money zurück.Darauf not let Melitta one to come with business rules etc, etc.Ich did not want to trouble and kept the Kaffeemaschine..wenigstens the coffee is now something longer heiß.In future I will avoid this company.