I have certainly not let me discourage and complained. After a few days I got delivered a replacement unit.
The up to my expectations, which are based on the name of Tefal and the called price: it rattles nothing, the pot sits stable and wobble-free, the heat output is more than satisfactory.
Tip: Meat fondue inflame at level 5, after Reset at level 4.
We were certainly satisfied all the first fondue evening; I see no difficulty in cleaning. Even if, however unlikely it is, something should be running below the heating coil on the plate.