Thank you for your message. Our technician believes that the station is no longer serviceable.
We regret that the product purchased has any defects. Sorry, but we have to decline your claim.
In general, any liability for the absence of assured quality is only applied if the product already has a hidden defect when the seller delivers it to the buyer.
This defect exists in the following cases: the goods have any of the characteristics described in the sales contract or it is unusable for its intended use.
But we must make a formal difference between responsibility for the absence of assured quality of the seller and the manufacturer's warranty.
There are several defects that are not covered by the responsibility for the absence of assured quality, such as when the product loses its use for the intended purpose due to normal wear or misuse.
During the 6 months after delivery of the product to the buyer, it is assumed that the law had already produced a construction defect. So, the buyer has the right to claim this defect.
After 6 months of use, it will be the customer to prove that the product had a defect, existing for delivery but unrecognized by the client at the time.
Your merchandise was shipped on [20/10/2013]. The 6-month period began, according to law, the next day, [21.10.2013] and ended the day of [21/04/2014].
As you claimed defect of the article after this period, it is up to you to prove that the defect existed during the delivery of the product from us to you.
If such proof is not possible, we reject the claim. This procedure is also applied if you have found the defect during this period of 6 months, but you are claiming after 6 months.
Sorry, but the manufacturer does not offer a voluntary guarantee your product. So there we are not able to repair or exchange the item from the manufacturer.
We offer as a gesture commercial 25% discount on the purchase of a new pump station.
I remain at your disposal should you have questions.
Sincerely, "