Hello, in the first week of Furby expected but after that he worked only began to spin. Have directly contacted Hasbro about their support and they asked me to replace the latter. That was 2 months ago! Supposedly you have 2 times tried to deliver me a replacement, but somehow comes to me no delivery. Either can not or will they provide no substitute! Have a feeling that I will only put off, but they want to do nothing. Well, my daughter is now waiting for 2 months to finally be able to play me your Christmas ..... Therefore, 0 points for Furby Hasbro + Support.