A cup of espresso provides the machine in less than 30 seconds, that must be so. If the portafilter for two cups is used, it does not work. When the powder is pressed only slightly, dribbles the "Espresso" by more than two minutes, making it no more and undrinkable coffee. It also changes only slightly, if the powder is not pressed. First bad experience, after many purchases, with Amazon. In telephonic complaint at Amazon I was told that the trader "ABC Schnäppchenmarkt GmbH" will be informed and be in touch with me. Nothing has happened. The two-cup filter holder I've changed, I inden stabbed two small holes in the Cremasieb. Has brought nothing, but I can not complain Wöhl. You have to pay attention to the dealer probably more, even if you ordered from Amazon. So far I had always luck Update as of 24.09.2012: After 6 months, now nothing works. Even a cup of it no longer works, it lacks the necessary pressure. Answer by Amazon: We can not do anything, please contact the supplier. Answer by the supplier (ABC Schnäppchenmarkt): Consult the manufacturer! My ball: As a customer, but I am speaking to the supplier ... Answer: Some clients want to have powdered ass ... My advice: The "ABC Schnäppchenmarkt" avoid! As the Beem service representative responded I still please complete The BEEM Customer service is lagging behind a little: After 8 days, no mail still. Contact possibilities there: Three Tel numbers, and an email address for service.. The standing in the phone book and on the home page numbers do not work, asked at will, but to call the 1805 ... No.. Once there, you hang on hold ... I would not miss this machine again Purchase, responsive design, technology and customer service poor catastrophic!