Goods were not delivered - do not get money back even

For product I can not say anything because it was never delivered. I did not get so far back even money. Poor excuses that the package was lost came by mail. Days later, then asked if I would like to have it. On a clear YES, came back days later, the information, one must check whether the product was still in the camp gelentlich times. Correspondence in English only.
In 2013, should surely be clarified with a single click ;-)
I am inclined to turn a lawyer, although "only" comes to almost 40. I find this behavior unbelievable, almost criminal.