The service is exemplary. Unfortunately, the first camera had a few days to a technical defect: the memory card could be neither read, write nor formatting. Even formatting the card using one of my other computers (PC, tablet, smartphone, Notbook - Linux as Windows) could not bring to life the map. The complaint was completely unproblematic, from very friendly and with very fast response times by the seller.
Lost self than I returned, defective camera on the way back to Shenzhen (China), the seller without long discussions were very accommodating. I was sent to a new camera, which works flawlessly and makes great shots.
Who is concerned (see to from Germany still on the other side of the earth) to buy a product abroad, it should try here. I often wished such a service also from my dealer around the corner.