The problem in mienem case was now that I have purchased the game via download, the CD of the latest add-ons, however, no longer think that I had previously installed. However, I was when I wanted to start animal always asked about the last CD. The Amazon customer service referred me immediately very competent at EA, with number and everything.
Then came martyrdom. The queue in which I ended up following the adoption by a computer voice was long and the call of course, not free. In vain, however, very well because at some point it was even me patiently people too stupid. Next, I tried to write EA. None, the chat with the administrator simply was not working.
After googling recently I realized that many people were aware of this problem, EA is simply not achievable and the customer service is "not only inefficient, but not simply nonexistent" to quote a German comedian. My only option was the purchase of a game with CD that I had to install it.
Conclusion: Great game, so it going. If not grace to God, because EA does not do it ...
Best wishes and still a lot of fun, Martina.