I had a problem with this model two months after buying it possible to unfold the mechanism yield. After sending emails the site tectake sent me a brand new and complete stroller and in less than 5 days !!! I had to justify the "failure" by pictures .. I am very happy with their customer service !! I stress their professionalism and responsiveness !!! Very happy to have new stroller of my dreams !!!!!!!! very stylish, light, handy, comfortable and nice baby !!!