Hotline oh woe and no navigation system for Sunshine, card is then no longer visible!

I had a TomTom Via and was quite happy (once abgesehehn which it has held only 3 years ... it was super easy and practical) .Hard I appreciated the live services, because I have a pretty jam-prone commute.
Now have enthusiastically taken in receiving the new TomTom GO 60 with lifelong Maps and Live Services. It is quite "weighty", and 6 inch size then overall quite cumbersome ... smatrphones be slimmer, TOMTOM apparently not .. Since I had trouble setting up the mobile phone connection, I have contacted the hotline. well, it's ok to come to a staff member who speaks German poorly, does not have more idea than you do and are not willing or able to be a vermitteln.ist technical support or supervisor: / ... but several times? I wonder for a total of 3 contacts if the call center in Eastern Europe is, for all MA Languages ​​sparse German, had a similar accent Ubnd similar last name and could not provide a more competent body .... that's not so special customer-friendly if you try a problem has to describe possible "simply ... so it is understood ... I have solved the connection problem then get in that I have but the phone still longer than I (total 40 min.) have tried even further, until it then but worked ... the mail that I received from the customer service though was understandable, but they wanted a renewed call and a photo of my smartphone hotspot menus ... What has then settled for Gluek.

That would be more than 1-2 star deduction, would not be there ...
.... The saddest part of this navigation device. The Navi is designed so that it, when it amfFontfenster of cars fixed in the sunshine can not use it is set forth by the colors so that you can see the map by glare no longer read ... you can still after voice instruction drive, which already not beautiful is alone ... but you can see everything else no longer .... arrival, construction sites, traffic reports.
Since I at tecvhnischen problems usually only once at me doubt (I always had towards the brightness changes and tried out and the color of the route changes) I called the hotline Weider ... then again so some communication problems to haben.Lange speech (35 minutes), several questions and proposals of technical support (which was always called by the MA) ... confirmed my fears bad.
Navi is the color not to change so that it adequately his cards anhzeigt in sunshine ... I had obviously done everything right.
Now they wanted again that I take a picture in the car in the sunshine .... but after including the connection establishment and the pure-ins Car ... Out-of - car squandered because of Dissolve about 5 hours of my life had ... and there was no prospect of improvement ... I have not done you the GFefallen but now returned the TOMTOM. Maybe you should make a winter special edition for Northern Norway and Finland out of it :(