I do not recommend at all this model

In September, I ordered two models of this laptop, one for my daughter, one for me.
One of my daughter does not work at all (touch HS), mine spends her time to "deprogram" I have to reset it to work again, and yet it is in the process of following the same path that of my daughter!
I contacted Amazon that directs me to the purchaser for a refund of the laptop.
We December 18, and I still await news of the purchaser to return agreement.
Amazon Congratulations for your help!
and more Congratulations to the buyer on his lack of seriousness.
2 completely new laptops that DO SERVE NOTHING!
SAV side: EXIST!
I therefore strongly recommend this model!

Amazon does it validate such a negative review ??

A positive assessment will be made if problem solved quickly