Company Indisit refuses to comply with the two-year warranty and approved no repair!
We bought the washing machine Indesit IWD 71482 B (370 Euro, incl. Transport / construction) on 06.07.2013. The machine has continuously strong defects. Unfortunately, the company from whom we bought the machine, dissolved a month later and we therefore had to because of the warranty claim on the manufacturer, contact company Indisit.
First error on my part at the company Indisit was the end of September, 2013, Service Company jewelry. (This electric company has been commissioned by the company Indisit to carry out the repairs) was on 31.10.2013 on the spot, ordering spare parts, electronics renewed in December-2013.
Second repair on 20.02.2014, rubber marks, rubber on laundry - Laundry broken; faulty rubber seal was renewed.
The third deficiency I have reported on 23/05/2014. Furthermore, strong rubber marks, broken washing, machine clatters loudly during spin and the clothes that I washed at 60 or 90 degrees, smelled terrible and was always dark. After measuring the repair company they washed only at 35 degrees.
. Company jewelry then was four times locally, exchanged thermostat and further held:
Rubber marks, some garments are so full of rubber marks, that they are no longer usable as evidence I have brought upon the page. It would have the rubber seal be replaced and will ensure that the garments are no longer involved. According to the technicians of the vat may have to be readjusted. (The machine was never overload it should fit 7 kgs. I weigh the laundry the safe side always off and filled previously 5 and 6 kg 7 kg were never in the machine. According to engineer and chief personally I do the machine now more than 2 Filling / 3, representing nearly 4.6 kg, otherwise the machine would be overloaded and there are expected to further damage this I follow, but I continue to rubber damage to the laundry As already described:.. According to company Inidisit / manufacturers available 7 kg A ++ - can be washed only 4 to 5kg !!! = double cost!
machine wash at 90 degrees only 79 degrees (jewelry company. This has tested after the last heating of the machine), on 14/09/2013 after the last heating only 75 degrees!
the shock absorbers need to be replaced, the machine rattles during spinning so loud that it is heard a deep floor yet!
With this machine, you can, if the machine is done with water and pulling the machine is removed from power, open the door without boils the water! The water level is so low that washing powder and debris are seen on the coloreds. Disgusting.
The machine is also built illogical in my eyes. Normally is used to set a program and can also choose the temperature to. With this machine, I set the program 2 whites and coloreds and get the following run times at different temperatures:
30 degrees = 1:45 h
40 degrees = 3:12 h
50 degrees = 2:05 h
60 degrees = 3:13 h
70 degrees = 2:21 h
80 degrees = 2.30 h
90 degrees = 2:38 h
If the temperatures and running times you look at, I will have to explain anything further. According Indisit (call) the OC is so for me it is incomprehensible.
Company jewelry has already ordered spare parts., But wanted to simultaneously hear from the company Indisit whether at all to be repaired as well the repair costs could be higher in relation to a replacement machine. After this request is refused Indisit company to provide repair facilities, that is, they would the company jewelry. Do not pay. This was the answer to Corporate jew .. When I talked with Indisit, I got the reverse information, company jewelry. Would have requested anything as long as no order would be carried out. This was three months so back and forth.
Among other things, Mr. W Village / Company had meant Indisit, the machine would be older than six months because there is no more grace, a rubber seal should not be replaced a second time and reviewers we would have to pay itself ... After that, he has a grace approved and submitted to us on 07/07/2014 a great deal:
If we pay a surcharge of 342.62 Euros, we get an Ariston AQ114D69!
This is guaranteed Indisit!
Price was defective 339,95 Euro
Surcharge for the new replacement machine 342.62 Euro
Total price 682.57 euros, these costs Ariston in Internet / offer 520 euros, 162 euros more !!
My question to you: Would you for another new machine (with the same bad service) enter in a company that does not meet its warranty, even more money that can be had with other providers even cheaper? I can also here probably spare any comment or?
I did this of course rejected.
After many many many phone calls (jewelry company has. Very hard and has also written repair orders Indisit company denied everything) I have the beginning of October 2014 turned over my legal expenses insurance is a mediator. This unfortunately can not achieve anything. Before I wanted to turn on a lawyer, I again phoned company Indisit, Mr W village.
Lo and behold, this time he claimed the company had jewelry. Received a repair order of business and would not Indisit after this. I was to turn on the lawyer and he could not do anything for me and ended the conversation.
Have this company jewelry. Phone also passed so the clerk was shocked by this statement. Furthermore, I have this matter now pass a lawyer. This has already written to the company Indisit.
I will publish the results here as well, because I think that you should make a such behavior publicized. From this brand I will never buy me another device!
The one device is going Warranty end times broken, a defect has, is also repaired several times, everything is OK, if the service is right. I prefer to buy German equipment that fulfill their service according to the law in the future.
Links to similar experiences as I have done:
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