Amazon writes Induro Pro:
****************************************
Your Amazon.com Marketplace buyer has contacted us because of unanswered questions about his appointment to your dealer shop.
Below, the details of your buyer:
--------------------
Order: 304-2147229-3051546
Article: Induro Pro - Power Shaker - Protein Shaker - 600ml - Pillbox - US Bullet Ball - Black / Orange
Reason for request: Returns and refunds
Further information: This item has got to be defective within the warranty period. The article is leaking and hence not be used. We ask you to investigate this case and to contact the customer in connection.
****************************************
Induro Pro writes to me:
****************************************
Good day,
in order to continue processing the case, we need more information.
Since when the shaker is leaking? How often do you use the shaker and how expresses the leak.
Yours sincerely
****************************************
I am writing to Induro Pro:
****************************************
Hello There,
in August 2014. 3 times a week. After extremely rare. And at the beginning of January until the end of every 2nd day. Then use a few times is reduced, is whether the actual leak for the purpose of examination.
Filled with dairy products and pocketed leaves the shaker then all the puddles there. Sometimes on the car seat.
Also, I have repeatedly noticed that if I shake the shaker filled with dairy products or water, the contents between the lid and bottle flows out.
****************************************
Induro Pro responds:
****************************************
------------- ------------- Beginning of the message
Hello There,
from your accounts and from the fact that you only now claim the shaker, we learn that the Shaker this deficiency had not from the beginning. Is that correct?
Best regards
****************************************
My answer to Induro Pro:
****************************************
But it not be that I have not noticed on small leaks before the first "major disaster" on the car seat.
------------- ------------- End of message
****************************************
Induro Pro responds:
****************************************
------------- ------------- Beginning of the message
Hello There,
the matter is now time to produce a result. An assumption that the cup might have from the beginning of this defect, is sufficient here simply is not enough. For complete warranty gives the law quite clearly provides that, in one complaint after more than 6 months of purchase, the buyer in the burden of proof and must prove that the defect at the time of purchase was already present. Your remarks do not prove it.
From thousands of satisfied customers, you are the first filed a complaint about such defect after such a long time. Therefore, we have also provided many questions as we take your concerns very seriously. Nevertheless, we have to represent our point of view a business perspective, and it is for us no duty to subsequent improvement can be seen, as this is enshrined in law, otherwise we would have already regulated.
We do not want to leave without any concession so now but because we are very interested in the satisfaction of our customers.
We can firstly give you a retrospective discount of 15% off your Power Shaker OR we give you 15% discount on a Cyclonecup when you order this from Amazon with us.
More we can not unfortunately offer.
Let us know whether and which version you want to use?
Best regards
------------- ------------- End of message
