Installation possible error code -611

The box arrived by colissimo, well packaged, the CD in its cases seems to be in perfect condition. The introduction into the CD drive is no problem; however the launch of the system on the hard disk is impossible. An error code -611 copy warning is displayed and any installation is impossible. It surely is a defective CD and no information or troubleshooting help is available on the Amazon site. We do not know whether to return the article to Amazon or whether contact MYSOFT. On the site of Harrap's no help or troubleshooting is proposed. The galéré!