I bought this iphone 5C 445 new, so there were used 370 proposed. 10 days after delivery, he had a problem. I had to take her for a diagnosis in Apple Store. The diagnosis shows that the laptop is not new (it was put into operation a year before). Moreover it has already been repaired with non-Apple parts, so it is not possible to have it repaired under warranty. The offer mistakenly reported: a new product, a manufacturer's warranty 24 months product "import Europe" To return the seller asked me to return to California in the United States at my expense, in a package not too expensive (without insurance). No prior reimbursement. Just a promise to repay a posteriori to which I had trouble adhering. I am constrained to operate "Guarantee A to Z" of Amazon that looks serious in the management of this type of problem.