After several floods, I ended contact Amazon who directed me in an approved repairer. After the supposed repair my iron always lost much and, best of all, the trigger for steam was stuck .... I reported that Amazon has exchanged. I now have an iron in perfect working gives me great satisfaction. I can say that this is the first time in my life that I have such a powerful iron! It glides well, steam jet is perfect seam. It is heavy ... It's true! But we are not obliged to support like a madman, allowed to slide the iron ... Thank you Amazon!