Two months later, I worried from Kaspersky France receiving nothing.
Kaspersky France initially tried to send me back to PAYANT number of its socket BELGIUM!
Then this company rewarded me general considerations quite mundane, refusing any precise answer could explain the absence of reimbursement. But I had provided a copy of my original request sent in December.
As for the product itself, its current version (the 4th I use) disappoints me because, in particular, its bad habit of interrupting me imperative pretext of 'obsolete bases' while it updates them. .... 10 minutes earlier.
In conclusion, I recommend buying this for him as well as the business practices of the company Kaspersky.
However, I want to thank Amazon for his prompt and positive reaction when I informed him of my difficulties with Kaspersky France.