After buying the original packaging machine worked again outstanding. It refused but the second measurement. Only after after the batteries are removed for an extended time from the battery compartment and have been re-used, could a new measurement can be performed. Phone I have complained about the customer service. The unit was sent to the Service and a new, original packed device came to me a week later. This works to date properly. Only the manual promised a completely different approach to data transfer to the PC. A call to the service showed that the device the wrong instructions have been settled. After several mails I received a guide that does not address the issue of data transfer. But there is help from the service: a tripartite instruction via PDF showing the way. It is a bit cumbersome to transfer the data to the PC. But at some point you have to get out the bow. It should be noted is the excellent service and the ease of use of the sphygmomanometer.