miserable customer treatment / no response to e-mails

Ordered that time I had this chain, which arrived after a short time with me. Have you attached with a chain tool. I drove it then a week until the chain yanked on a steep mountain. It was just the head (hole) of the ripped one chainring. After a call back when cycling California I should send back the chain. Here I was verbally told by the owner on the phone that I should send it by registered post, the chain but for the package traveling does not disappear at the post office and I could trace it with a tracking number. This meant for me first double Porto (about 4.50 euros for small packets). The owner even told me that I would receive a refund of the postage later. After the chain was tested eingeschicktund me the original price of the chain has been reimbursed by another phone call. Unfortunately, I forgot the phone even after the pre-imposed postage to ask. Finally, I did not get my money back for the chain transferred from Amazon, but the cost of postage. I wrote an email to " [email protected] "1-2 days later I contacted cycling California also through Amazon with the request the refund of postage costs. When I got no answer about a week, I called again today to cycling in California. I was told that the General Manager not to speak was -. and the colleague was commissioned to tell me that I get reimbursed no postage Since this unfortunately was only a verbal telephone consultation, is my hand, a lack of evidence before.

Nevertheless, I find the way how customers are treated here disgraceful. I will from now order a single product more in this shop, where customers are treated so unfairly. Customer is king? Here probably not.

Many Greetings