I have the equipment not purchased here, the negative evaluation can only connect me. I intervened itself even at HATEX and get a goodwill gesture a new device. Unfortunately, with the same problem. Really nice device, but completely useless. The unit smells pungent, I believe, silicone and so also tasted the water. I've boiled it before, cooked with vinegar water, let stand overnight .... no chance! Even the replacement device the same. I would recommend Amazon to kick the machine - although actually were quite nice at HATEX.
