As everyone (or almost), I was regularly confronted with the pressure. I thought, over time, managed to handle it myself or to live with it. Reading this book I reopened my eyes. First, what I had done until then instinctively and all tools and behaviors that I never thought alone. This book allows one hand to understand the pressure situations that may be encountered and provides a range of solutions to avoid finish smashed. Everything is very easy to learn and highly illustrated with many examples of cases encountered by the authors in their professional practice. What is not trivial for the subject matter, it is that very often laugh reading. The general tone is awesome, I highly recommend the purchase of this beautiful book utility.
