Outside Hui - But connecting via HUB Pooh

Shipping: Prompt delivery - FBA

Packaging: The product was in a larger order with 5 other products. The unit itself was simply packed in a small carton.

Accessibility and communication: Good opportunities CSL Computer phone to reach the specified opening times. In addition, is also the way via email and "contact" on the website are available.

Support: Due to compatibility issues, the SM800 and my TeckNet 7-port hub that I have the support contacted by phone. The first impression of the employee was very good, friendly and polite and willing just to locate your problem and identify possible problem solutions - I was awarded a research on this issue on the part of the client advisor and a corresponding feedback via email. Feedback and otherwise attempt to contact me again did not materialize until today.

About the product:

Quality / design and function:
No significant positive or negative characteristics or peculiarities in the procurement of the material (optical) - robust long cable.

Fits comfortably in your hand. The DPI-sampling can be adjusted as described. (Despite the lack of function at the screen and the rest of the keys could this setting is needed - voltage was present via USB (active hub))

Functional limitations were here when using in combination with a USB 3.0 (active) hub of TechNet ago - driver of SM800 are not installed automatically by Windows / Or no drivers are found (Win7)

Conclusion:

The period in which this article was in my possession, was too short to gather extensive experience and relating to write these qualified statements. The review with only 2 stars is not due to the simple problem that has arisen here or on the product. It is based on the tunable still in many directions and minimal customer service also on the lack of software (just now in the event that the Win-automatic time not or will only partially.

Final comment:

With the correct drivers (on CD or in the download area) and a greater knowledge of the in-sales goods, this review would have been avoidable.

AND

Does the customer service representative the customers themselves together with a solution or at least with answers to questions asked again to report this contact (or at least trying) by the agreed date / time needs to be taken. For missed phone contact, by letter of the contact attempt and processes the information requested by the customer and easy to understand to the customer send.

But even reading, evaluating and responding to customer reviews will help!

Many Thanks

Sincerely