Product received in good condition, with the bill and packed in its original packaging all in a small envelope with paper inside the bubble (so everything is safe). When I opened the balm for the test, he was cold, so I had a little trouble to get out the product, but then after you apply this was just super nice! My lips are nourished, soft and have no dead skin (usually my lips are a mess during the winter). This lip balm is perfect for me! To smell it feels a little cherry and slight minty taste that plump up the lips (refreshing but it is not at all unpleasant) without forgetting that he has a spf 15! That's good for me! I will renew my order!