1. Pricing by voodoo or bingo? - There`sa better way.
CUSTOMERS - SMARTER WAYS TO UNDERSTAND THEM
2. When they say price, They Really Mean Value
3. What would you pay for this? - Perils and pitfalls of pricing research
4. Price discrimination - segmenting by price sensitivity
5. Customers behaving badly - how price can help
Competitors - SMARTER WAYS TO THEM Outwit
6. Standing Out From The Crowd - pricing's role in positioning and differentiation
7. Competing with value players - hit back with benefits
8. Fighting price wars - planning to escape pain
COMPANY SUCCESS - SMARTER WAYS TO CAPTURE VALUE
9. Fixing the right price - structures, segment and stairways
10. Communicating prices - creating positive perceptions
11. Why pay more? - How to get higher prices
12. Pricing Success - keeping discipline, measuring results
EXECUTIVE SUMMARY & LAST WORD
13. Smarter Pricing - The Five Minute Version
The last word on price