The pretty little jewelry cabinet comes in several rapidly assemblable, parts in a large flat box. During the assembly, I noticed that the Corpus of the cabinet some places were damaged, because here already white paint was chipped and the plywood making up the furniture had already been initiated. In addition, the accompanying keys are not locked. Only after I had trimmed the key cheaply produced and straightened the askew castle, the jewelry cabinet was open and shut off.
Due to the damage I sat down with the Jago- "service" center via Amazon combined. In the reply email I was asked to send photos of the damage. This I sent as an email attachment to Jago to subsequently receive an email from the company, which an item lineup was appended. I should by giving the number of the damaged part, would again, this time just send it to me without damage. Too bad that on my nifty list of mirror cabinet corpus was not listed - I thus could find the damaged part not numeric. Then again a mail from me to Jago, and the answer that I should return the entire cabinet, and then get a complete cabinet as an exchange. However, I had already disposed of the box. So I wrote again a mail to Jago, and asked it to send me the equal sharing cabinet, and I could then send back the old damaged closet in the now more circumspect open new cardboard. However, this was not possible for me not clear reasons for the seller. I pointed to a further mail out that I could have something like rooms like a repackaging me of several boxes, but I could not guarantee that the damaged unit would therefore not get in the mail more injuries. I then got out of Jago's message that I would have to provide for a proper packaging.
In my now grown desperation I called a marketplace platform at amazon and asked for help. I told the staff there that it is not for me to understand why I'm not a - get damaged cabinet easily replaced, and you can not only send me the exchange, so I then the damaged furniture in the packaging of this - through proven Photos may return seller. The staff promised to send an email to the marketplace vendor who then answered this abschlägig again. You could send out the exchange cabinet under any circumstances before the corrupt would be received by the provider.
I was the next step from a little delighted sale evaluation of how that can be done in purchases marketplace- (comparison). Amazingly, answered the same day Jago with me, and I was offered based on the evaluation that one exceptional but then send me in this case the damaged part - and I where my then newly received by cardboard can return the damaged Corpus following.
In the same week a package arrived from Iago indeed. This contained, to my great astonishment the door the mirror cabinet, but not the complaint (and covered with photos) Corpus. In addition, this new door had paint damage on the visible side. The door-box was of course too small to in the Corpus retrospective return the entire cabinet damaged. So again a mail to Jago with regard to their wrong delivery. And I got back from the seller Answer: I should return the entire cabinet. In a moment of deepest despair, I pointed the manufacturer / shipper / seller by e-mail out that I in turn still have the misdelivery no matching carton, and got the following response:
"Dear Mr. Erhart, thanks for your Nachricht.Eine advance subsequent delivery of complete cabinet is not possible, we ask for your understanding for the return can be an alternative transport safe packaging verwenden.Nachfolgend get updated return paperwork.. For your freepost .. please, we encourage you as parcel service DHL or Hermes Bring the completed return package with the glued Retoureschein to the next post office or in the next Hermes parcel shop The Retoureunterlagen are both shipping service to print gültig.Um your return paperwork please visit this page: XYZ Should You can not print the return documents, please re Kontaktaufnahme.Bitte place the consignment note / invoice in the package This is for faster processing of returning benötigt.Bitte note that the returned goods do not go to our billing address, but to:. JAGO AGGeorg-Stelling-Str. 137197 HattorfNach received and examined the return, you will be the jewelry cabinet ausgetauscht.Wir wish you a nice day and are any further questions for you da.Wir wish you a nice weekend. "
(Errors were not corrected by me, only the link for the return shipping label I've removed).
Thus my conclusion: customers not to be of the product images dazzle, the cabinet is relatively puny. With complaints they think they are in the realm of the bookbinder Wanninger in conjunction with the movie "Groundhog Day" was added. The manufacturer / shipper / supplier / vendor operates highly unprofessional and completely customer-unfriendly. The exchange program not only wrong but damaged again - It was also - as described. Thus, the quality of the mirror cabinet beyond the nonexistent customer service is horrendous.
A star (because negative star can not be assigned null or) and a clear warning to potential buyers from me: do not buy! Hands off! Rather just the money to throw out the window, maybe it gets then someone who knows what to do with something meaningful.
