Product Key difficulties

The product key is located in Steelcase on a folder, pasted over with a strip which first looks as one could scratching clear him - what is not. When tearing off only a single letter stayed with me from the Code on the folder, the rest depends on the strip and is partially unreadable - in other words, I can not play and should myself first rumschlagen with the support. Something's all about not at all times! The game itself would probably deserved 4-5 star and the Collectors Edition is neat, but with something scares you its customers.

Addendum: sometimes it's the Offentsichtliche ... the code can be scratching clear yet, but it needs a bit more pressure than you would expect from scratchcards. And it is thus still legible after I had it down to not quite torn strips back to it to try again. Therefore I regard it now but later, remains a star deduction for the near-debacle :)
A note on the list would have been but certainly not too much.