Bought 2 sweaters, washed and discarded unworn. One was torn at the seam, the other has a kind of ladder or flaws over the entire length of the sleeve. Complaints futile. Merish - Store replied to an e-mail, then past wars. No exchange, no guarantee.
My washing machine is top, because I'll throw purely the most sensitive things without problems. I was concerned that the parts rub, I washed them alone in the gentle cycle.