Refurbished product? (Without tipping off)

I think the product received is a repackaged product by Amazon, cardboard was torn at the opening that was not easy, the product was not properly packaged, you can imagine my surprise when we unpacked the product for verification 30 minutes after having received (one day late) and 1 hour before offering a child ...
The product appears to me fragile, especially in its opening and closing mechanism, the product seems to play CDs without difficulty after it is difficult to say this, because being a gift I do not handle the ...
The design is nice is a happy little girl who it was intended!
Delivery: 1 day late, thank you the eternal tardiness of this service ...
Packing: Surely a repackaged product without notifying the customer, what a pity ... This is the reason for my poor rating and the opening / closing system which appears to me fragile.
I do not recommend this, but I remain skeptical about the sustainability of its opening and closing mechanism.