Sad Maldevelopment a formerly good software

I use Nero for many years as a burning and multimedia software (audio / video format conversions, unterscheidliche DVD / CD formats produce, etc.). Nero SmartStart was a comfortable access to the existing functionality. But there are obviously more and more software development manager, for customer benefits and practical application are foreign words. How else can be explained that one without warning proven product as SmartStart removed and replaced by a successor as KwikMedia that abstürt permanent reports (under Windows 7 / 32bit) and must be killed via the task manager either or the operating system directly with the message " no longer "is fair game. Add to that a user interface, where you can no longer find the functionality contained in Nero intuitive. Software versions should evolve and improve, and do not serve for distributing the clientele. Unfortunately, you can not assign 0 or negative points in the evaluation. As frustration producers or faulty development of the year 5 points for Nero 11 would be appropriate. I hope the Nero developers respond quickly here, otherwise dies again another ehemlas proven product in the software market from.