This really small scratch on the edge of the casing (see photo) should not be repaired, but only the thing with the battery yes. Samsung claims now but, with reference to the warranty conditions point 5 (excerpt): 5. The guarantee does not apply if other defects in materials or workmanship be found. The following items are not covered by the warranty:
- Regular examination, maintenance, repair and replacement due to normal wear.
- Improper use or abuse, including - but not limited to it,
limited - the failure to use this product for its normal purpose or in accordance with the operating and maintenance instructions of Samsung ... "I quote:" This is clearly deposited that Samsung Electronics is not liable for such damage "and there". Please note that partial repairs are not possible. Thus we can guarantee our full quality, a complete repair by our service technicians is necessary. The mechanical damage of your mobile phone may lead to further defects according to which we want to avoid. "To the phone to be repaired completely charged, only those who have truly a phone with no scratches, or not at all and the return postage is then still pay the bruised consumer.
So when you perform the first Samsung to each unit according to a still so small scratch, so you can pass on the cost to the customer ... This sounds to me like a bad movie, but not according to German laws and consumer protection!
Samsung has a poor customer service and levers the statutory warranty by dubious clauses in the warranty terms from easy. Is such a thing possible in Germany? Apparently, it makes the company easy on someone complains arrive!
