I had the phone since the beginning of August. On November 12, suddenly fell (without a rough or negligent action on my part) the display changes from, say, the display worked only partially. In the assumption that I would get a repair under warranty, I took advantage of the return service from Amazon. Darufhin I got an absolutely unacceptable cost estimate of about 90 for my phone. From a performance guarantee was no talk.
As I have walked always very careful with my phone (I have already purchased for optimum protection screen protectors and protective bag when buying), I do not entirely inconceivable that accused me, I would be on that error to blame. Especially outwardly indeed no damage was evident. Even the touchscreen worked nachwievor properly.
I turned with my problem so directly to the customer service from Samsung. The following answer came back: The inconvenience caused, we are very sorry. It is extremely important to us that you are satisfied with the customer, the quality of our products and the service we offer ??? Please understand that after re-examination of your request, due to the available evidence and a detailed clarification in our house, a warranty or goodwill control is not possible.
CONCLUSION: definitely not advisable
