Delivery perfect as to 99% for Amazon.
Equipment generally also good, worked for 8 months properly, it was broken.
A call to Samsung Customer revealed we this large and heavy 20kg Send unit must in original container to an authorized by Samsung service companies.
When I asked where we should take the package as we do not have the space to keep this from all major equipment in the household was "no idea, that's your problem" - very helpful.
Also for a fee you could acquire any suitable packaging or arrange pick up.
Not very pleasant for such a large and heavy device.
After some odyssey we had a matching super thick / sturdy box of a color laser printer and have the device so framed with Styrofoam that it had the prescribed distance 5cm around the box and laid in it sat.
The turntable, the turntable and all other accessories we had following the instructions of customer service, omitted.
The front door we had instruction in accordance with tape secured against opening even though the device stuck so firmly in it that had not come up anyway can.
The unit was with us in a specially created by the cabinetmaker niche in the kitchen cupboard and therefore rejected any page on any signs of wear, short it was mechanically completely undamaged.
When we got back the device after about 14 days, it was loose in the box, without the we laboriously constructed frame made of polystyrene and the front door was not secured.
The left side of the case was completely scratched and inside the oven (s) was the most scratch-resistant enamel coating on 3 points where the metal parts of the cavity meet up on sheet chipped - it looked like someone had tried the housing parts with a screwdriver to bend apart.
The black silicone joint in the upper oven-corners had been tightened by hand mies purely lubricated (and splinters of the coating with it).
The damage would have been outside my matter since one side of the device does not look in the closet.
But the sharp-edged splinters and holes in the coating inside the oven I did not want to accept.
Multiple calls / mails to the hotline, the customer service and the repair service gave only the mantra repeated assertion that it is supposed to transport damage is (inside, inside the oven!).
High-resolution images and the question of a logical answer Hide closed unit within an enclosed cartons should aufreten such a violent mechanical damage during transport of were then also automatically partially lubricated with silicone ignored, denied compensation.
Only one call to the radio with the appropriate intervention by Mr Bayern 3 then brought help, the purchase price was paid by Samsung.
For me, certainly the last device from Samsung.
