Crisper too cold, no or poor customer service

Crisper too cold, no or poor customer service

Bomann KG 320 refrigerator-freezer / A ++ / 163 kWh / year / 112 L refrigerator / freezer 48 L / silver (Misc.)

Customer Review

From the problem that I have with the device (see below), apart, it could really be super:

- Enough space for the single household (for 2 persons would also suffice), even in the freezer compartment (if you are grants wisely here as well to roam)
- Softly
- Obviously very energy-saving (I can not judge)
- Visually pleasant
- Very space-saving
- Cools quickly and well

BUT:

The temperature can not be separately regulated for refrigerator and freezer compartments, which is not unusual or bad. However, the temperature control / regulation, illogical and incomprehensible, or the vegetable compartment is just too cold, because it is not properly insulated. Now that I've tried a lot and set, I realized that one either has to "warm" freezer or cold vegetables.
In detail: Many reviewers report that even 18 degrees can be obtained in step (3). That may be, but one must consider that this temperature is not maintained between the cooling cycles and rises again (to about -14 degrees). Will you not exceed the necessary -18 degrees, you would have to at least level 5, 6 or 7 govern better (depending on content). My device is very well filled, is in a well-ventilated place, is very rarely open and the ambient temperature is within the optimum range: Perfect conditions.
I control the temperature now at level 5-7, to keep the freezer cold enough, the refrigerator compartment above, especially the vegetable compartment, too cold (about 0-3 ° C). The vegetable drawer has it. Approximately the same temperature as the specialist about it on the bottom glass plate Normally, the vegetable compartment is sealed off so that the cold does not bagged down here. But obviously skin something is out (which I can not understand exactly), because it is like saying too cold in this subject. Here (in the vegetable compartment) it should be considerably warmer with about 6-8 degrees. I Regle now back again, so that the vegetables are not too cold, the freezer compartment is too warm again and already reached the -18 degrees no longer, even during / after a cooling cycle. An acceptable compromise I could not find. Certain variations have to accept, of course! And if in the vegetable compartment 6 or 5 degrees are, for me that is also OK, but the way it is now, I will not have been fully satisfied with the device.

Too bad if it were not, I would have given 5 stars, but this is a fundamental error!

EDIT: As soon as I discovered this behavior, I had to contact the Customer Service to find out if there possibly is a solution possible. One answer I did not get at first, later sometime yet. Apparently my request was not even really read and you wanted to send me directly to the shipper a direct replacement to the house. The unit is not broken, it works rather "too good" for that matter crisper and I am sure that the behavior will occur even after using a new device.
I can and will live with it and do not want to rebuild everything again. Especially me in a direct exchange would thaw frozen everything because I have no way of interim storage. Apart from the fact that this is a completely uneconomic procedure for the producer.
That's why I corrected by the bad experience with the customer service my rating from 3 to 2 stars.

historical novel 1 Rank: 4/5
July 29
Disappointment 4 5 January 87 Rank: 2/5
September 13
good box 3 Rank: 4/5
November 3
fits and maintains Rank: 5/5
April 26

Related Reviews


A star is still too much, and very poor customer service on the part of AmazonMobistel Cynus T2 Smartphone (12.7 cm (5 inch) touchscreen, 12 megapixel camera, 4GB memory, dual SIM, Android 4.0) White (Electronics) Route planning only to 1000 km, poor customer serviceGarmin dezl 760LMT-D navigation system (17.8 cm (7-inch) touch screen Live services, 45-country Europe) incl. Life-long map update (Electronics) Delivery in September 2013 Poor customer serviceSanitas SBM 21 Upper arm blood pressure monitor (Personal Care) poor customer service2200 Watt water heater made of glass and stainless steel 1.7L / cordless / wireless Caution: Do not weatherproof (rust after 2 months) and poor customer service (2 months without solution, now only silence)MFG 2603309 sun baths Pool 3, 139 x 72 x 118 cm, steel tube frame gray, taupe fabric (garden products) Product well, traders very poor customer serviceDespicable Me Minion 23 cm Stewart Deluxe Plush Figure (Toy) Nerve-racking without end, poor customer service from seller!Poly rattan garden furniture GARDEN FURNITURE LOUNGE GM15 Black Cheap products and poor customer serviceSixBros. Design - Executive chair office chair office chair swivel chair Black - 139PM / 1319 poor quality and poor customer serviceGoodyear safety shoes G138 / G3000 3014 S1 (Shoes) Only top then flop !!! Unusable due to faulty construction. Very poor customer service by Cybex.Child car seat CYBEX SIRONA CLASSIC BLACK - ISOFIX 0-18 (Baby Product) Bed broken after a short time, poor customer serviceTecTake cot height adjustable with baby insert coffee (Baby Product) Poor fitting, poor customer serviceHansgrohe Focus single lever mixer Sink wall mounting with backflow preventer, chrome, 31940000 (tool) HDD recorder does not work properly - poor customer servicePhilips 47PDL6907K / 12 119 cm (47 inch) TV (Full HD, triple tuners, 3D, Smart TV) (Electronics) Low quality, poor customer service, camera completely unusableWaidLife WILD BAYER MMS Wild 12MP camera !! GPRS and MMS + extra long antenna + SD card + batteries - completely invisible flash (Electronics) In case of warranty - Poor customer service!Bauknecht WAT PLUS 512 DI top loading washer / A-20% AB / 5.5 kg / 1,200 rpm / 0.85 kWh / white (Misc.) Technically ok, not professionally mountable, poor customer service.SM-PC®, room thermostat Thermostat programmable touchscreen # 832 Digital white backlight Difficult to assemble, poor customer servicetextile camping cabinet Cupboard in Blue XL (Misc.) Quick defective equipment and poor customer serviceSanitas SHK 18 heating pad (Personal Care) every few months reinstallation is required, poor customer serviceAvira Antivirus Pro 2015-1 User / 3 units / 1 year (CD-ROM)