Nerve-racking without end, poor customer service from seller!

Delivery was very quick. The first package was opened, it was located the corner part with pads. Nschdem we had built this, hung a foot 2cm in the air. We have an extra or otherwise portrayed him to exclude lay it on our living room floor. That was the first point of the course did not like us. Furthermore, the backrest is very low, the back cushion going far beyond that. The pillows also had little support, fell on rising ever forward. Quick was clear to us that the quality does not meet our requirements completely. So all dismantled, packed, requested return. There was an answer the next day. However, we had the same feeling that this is a standard response. No personal salutation and very general. The seller wanted daa We send pictures of the defective. As I have written to him so that everything is already packed, of course it was no longer possible. That I then replied. Then came, and there was no answer. Then I wrote to the seller again. Still nothing. We saw no other option than to turn to Amazon. Amazon was very helpful, helpful and very friendly. It was then sent by Amazon an email to the seller. Less than half an hour later, but in fact already an answer. Strange how quickly it comes mirmal. Stand in the answer, either we assume the cost of returning or build everything up again. We then bitten the bullet that 28 we wanted to contribute to us at last no longer to have to deal with the issue. After we told the seller that the shipping documents came quickly.

Since then, fortunately, everything went smoothly, the goods have been picked up by ups the next and the next day the money was back in the account.

Here I am with the customer service from the seller more than satisfied and would certainly never order there again. All this returning took a long time because the seller simply had to wait for his answers. Absolutely NO BUY recommendation. Neither the quality nor the customer is acceptable.

Thank you still to Amazon, it was helped very quickly! 5 stars for it on Amazon!