Based on the positive reviews I ordered the top loader for my in-laws. Delivery via Amazon was as usual handled quickly and reliably. The forwarding immediately confirmed the delivery date and delivered on time and to the place of installation of the machine in the apartment. Removal of transport safety and the connection of the washing machine is done quickly and easily. The recommended first washing operation without washing then came the disillusionment. The top loaders lost water under the machine. This is certainly annoying, but the unit has his guarantee. The lid to the screen you will find the service number of the customer service and the machine number. This is to specify when calling customer service. I reached the customer service without long wait time and was able to give my repair order. Set an appointment for the repair I was not - that the words "It would take a call after 17:00 clock and given the date for the repairs". However, There was no recall - so that the next day I again contacted the customer service via telephone. My job was in Computer records - but it was now - the recall to the date specified successes within 2 working days and that I should wait me a little. After three days of customer service called and informed me that the defective part of the top loader is ordered and you will contact me upon receipt of the replacement part for a repair appointment in conjunction. I am amazed at the customer service of Bauknecht can perform remote diagnostics, without having seen the machine and then even order the appropriate spare parts. Since the adoption of the repair order for which is under warranty washing machine that is not even been used, have gone past 10 days without that I have received an appointment for repair. For hours I try today to reach the customer service and always get the following phone message "Due to the high call volume we can not answer your call. Please call at a later time again on". So I can only advise against the purchase of the top loader. If this malfunction, so it must be assumed that it is difficult will be able to get an appointment for the repair. For this disaster Amazon is not at fault. Settlement of guarantee always runs directly over Bauknecht. For the positive delivery processing via Amazon and the delivery mechanism of forwarding, I can only give a very good and therefore valued by an asterisk. I now possess the "great" functionless top loader and can only hope that once the customer service within irdendwann Figure 2 year period of guarantee appears and the unit repaired sets. I hope this review will help others in their purchasing decision. A product is only as good as its customer service also is.
Here is an addendum to my written review: Thursday, May 23, 2013 Once the washing machine lost when pumping water, I called on 26 April 2013 at the customer service to a repair appointment to agree. The order was accepted by telephone (call duration with wait time loop just under 8 minutes = 3.01 EUR call charges on my cell phone bill). An appointment, I got a terrible, but the Note, the technician would make the appointments directly with the customer and call back. Today, 23 May 2013 and is now after 4 weeks still no call is made. My conclusion: never again a device from this manufacturer. A device is only as good as the customer service is and this is very bad!
